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Asked Questions |
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How
soon will I get my flyers after I order them?
Do I have to buy copies or prints of the flyer I ordered?
Will I get a PDF or JPEG image of the Flyer?
What is the timeline of performance that I can expect?
Do you have a performance guarantee?
Do you offer a Flyer Delivery service?
What
is a virtual tour?
Is the
360° view created with a video camera?
How
does someone locate my virtual tour online?
How long
will it be before my virtual tour is completed?
If the
listing sells before my virtual tour is online, will I receive my money
back?
Does
the agent or homeowner need to be present when the tour is being photographed?
What
happens after the listing is sold?
Does
the virtual tour expire?
Does
a room combination, i.e. a living room / dining room count as one or two
virtual tour shots?
What are the benefits of Showcase Imaging™ Virtual
Tours?
How does the process work?
Do I have to be at the appointment?
I don't have an MLS number, can I still order a tour?
I don't have a personal website, can I still order a tour?
Can I post my virtual tour to the MLS®?
How long will my Virtual Tours be active?
What if my MLS® number changes?
How do I prepare for the virtual tour photo shoot?
Virtual Tour Order Completion Timeline
Have more questions?
Ask
us your Question!
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How
soon will I get my flyers after I order them?
We guarantee that you will receive by email or fax, a proof of your flyer
order within 2 business days of ordering your flyers. Should we miss that
deadline, we will design the flyer for free. All you will be charged for
is the printing. |
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Will
I get a PDF or JPEG image of the Flyer?
Upon completion of your flyer order, you will receive a PDF and
JPEG of your flyer for use in other marketing opportunities, as well as
to print extra copies as needed. The JPEG can be used to email the flyer
to other real estate agents or contacts who are interested in your listings. |
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Do
I have to buy copies or prints of the flyer I ordered?
No. We offer a design-only option for those who have their own
color laser printer or choose another method of printing sales flyers. |
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What
is the timeline of performance that I can expect?
Upon submission of your order, we will provide you with a proof of your
flyer within 2 business days. Upon approval of the flyer design, we will
forward to you by email, both a PDF and JPEG version of your flyer, and
drop off your printed flyers within 1 business day. |
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Do
you have a performance guarantee?
Yes, we do. Should we not get a proof of your flyer to you with 2 business
days, your design fee is free. We believe that you have to produce results
to your clients, and we want to make sure you can continuously impress you
clients by meeting your deadlines. |
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Do
you offer a Flyer Delivery service?
As a general rule, we deliver the flyers to your office. However, we can
make arrangements to place flyers in the flyer box of your listing's for
sale sign.
Call us for details. |
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What
is a virtual tour?
A virtual tour gives
one the feeling of attending an open house without leaving the privacy
of your own home! Select a room to view, and the virtual tour will pan
a full 360° of the room!
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Is
the 360° view created with a video camera?
No. Showcase Imaging uses a Single Lens Reflex (SLR) digital camera that captures a series
of images to construct the full 360° image.
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How
does someone locate my virtual tour online?
Your virtual tour
may be linked to your company's Web site. You may link the tour to your
own personal Website. The link may also be emailed.
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How
long will it be before my virtual tour is completed?
The photographer
will contact you to set up an appointment within one business day of
placing your order. The appointment time is generally 2 to 5 business
days after the order is placed. Generally the tour is completed within
one to two business days after the photography has been completed.
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If
the listing sells before my virtual tour is online, will I receive my
money back?
If the virtual tour
has been cancelled more than 24 hours before the scheduled shoot, you
will receive a full credit towards your next virtual tour. If cancelled
within 24 hours you will be charged $25.00. If the work has already
been done, you will be charged to cover the cost of the photographer.
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Does
the agent or homeowner need to be present when the tour is being photographed?
Yes. Due to safety
and liability reasons, either the agent or homeowner (over the age of
18) must be present when the tour is being photographed.
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What
happens after the listing is sold?
When the listing
is removed from the Web site that it is posted on, the virtual tour
will not appear on the Web site any longer.
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Does
the virtual tour expire?
Yes, the virtual
tour will expire after 365 days. However, tours can be renewed by calling
our friendly representatives. Our office number is (800) 717-8193.
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Does
a room combination, i.e. a living room / dining room count as one or two
virtual tour shots?
If the photographer
takes one photo for both rooms, it will count as one view only.
It would only count as two rooms if two photos were taken.
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What
are the benefits of Showcase Imaging™ Virtual Tours?
Showcase Imaging™ virtual tours are full service 360° high-quality virtual
tours that load in just seconds. Coupled together with our unmatched
price, service, and turnaround time, we are one of the leading virtual
tour providers.
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How
does the process work?
After you decide
to use us for your Virtual Tours...
1. Register as a
New Client on our Web Site. All information is private and used only
to process and display your Virtual Tour.
2. Order a Tour.
You may order a tour directly from our Web Site, or by calling one of
our friendly representatives. We use your order to specify where we
are to take the Virtual Tour images. You may choose to pay via PayPal
or by personal check the day of the tour appointment.
3. Schedule a Tour.
In most cases, we can be at your listing within a few days.
4. We meet you and
take the Virtual Tour Images. The process usually takes less than an
hour, depending on the Virtual Tour spins ordered. We also take any
additional images you may wish to use for your own Marketing Literature
(no charge).
5. We process and
post the Virtual Tour within 24 to 72 hours.
6. We send you an
email providing linking information for your MLS.
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Do
I have to be at the appointment?
You or the homeowner
must meet the photographer at the property. Our staff photographers
are trained to photograph the highlights of your property. We value
your input, so please feel free to advise on parts of property you'd
like to emphasize on.
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I
don't have an MLS number, can I still order a tour?
Yes. Many real estate
agents like to do a virtual tour of the home prior to placing the property
on the market. However, the MLS number is required for linking to national
websites, so we ask that you call us and provide the MLS as soon as
you get it.
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I
don't have a personal website, can I still order a tour?
Yes. The virtual
tour may be linked to a variety of national listing sites for maximum
exposure. You may also email tours to potential clients.
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Can
I post my virtual tour to the MLS®?
Yes. After the tour
is processed, we will email you the virtual tour link. Use the provided
URL to link to any site that you choose, including the MLS.
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How
long will my Virtual Tours be active?
Showcase Imaging™ will be active for as long as it takes to
sell your property and at least 12 months. CD tours also available for
marketing.
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What
if my MLS® number changes?
Provide us with
your new MLS number and we'll relink your virtual tour for free.
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How
do I prepare for the virtual tour photo shoot?
Hide everything!
Spacious, clean, and brightly lit rooms show the best. The property
should be as free from obscuring decorations and everyday objects as
possible. Here are some tips of things to look for:
- Check that all
light bulbs work and each tour room has available lighting.
- Clean mirrors,
windows, and shiny surfaces.
- Clear off table
arrangements, décor, and clutter in each tour room including
desktops (i.e. everything but the computer), end tables, dressers, and
nightstands.
- Hide kitchen countertop
appliances, dish strainers, soaps, sponges, and items around sinks.
- Hide toys, clothes,
laundry baskets, and move large plants out of view.
- Remove small area
rugs.
- Close closet doors.
- Make beds and straighten
furniture cushions.
- Remove toys from
floors and yards.
- Hide trash cans
and litter boxes.
- Limit seasonal
décor if the tour is to be used year round.
Bathrooms will not
normally be photographed unless there are special features so this is
a good place to hide stuff.
Keep in mind: If
a scene is to be shot in the front of the house, avoid scheduling on
trash day and remove cars from the driveway and front of the house if
possible. Remove toys, strollers, and other personal items from the
yard as well.
For safety and security,
homeowners are responsible to secure pets and all valuables during the
photo shoot. Additionally, owners and agents are responsible to ensure
that the property is in sufficient condition for shooting by the scheduled
time. The virtual tours will not be re-photographed due to condition of
the property. The photographers are not permitted to clean up or move
items at the site. |
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Virtual
Tour Order Completion Timeline
Upon receipt of the
email confirmation indicating that a virtual tour order has been successfully
submitted, a Showcase Imaging photographer will make
contact with the client within two business days (excluding weekends and
holidays) to schedule the virtual tour shoot and to determine what interior
rooms (and/or exterior areas) are to be photographed.
Once the virtual tour
has been shot, the photographs will be available for posting to any website(s)
within two business days (excluding weekends and holidays). Notwithstanding
the foregoing, every effort will be made to post photographs within a
24-hour period.
As soon as a virtual
tour has been completed, the client will receive notification of such
by email. A URL link enabling instant access to the virtual tour will
be included with this email.
If the client does
not receive a "completion of virtual tour order" email by the
two-business day deadline as defined above, please contact the Virtual
Tour program coordinator or the Showcase Imaging customer
service department at (800) 717-8193 between 9:00 a.m. and 6:00 p.m. PST,
Monday through Friday, or you may reply by email to: service@Showcase Imaging.com.
Cancellation, No Show,
Reschedule, Retake, Inclement Weather Policy
If the property has
been sold and Showcase Imaging is provided with proof
of such sale more than 24 hours before the scheduled shoot, the cancellation
fee will be waived.
Any virtual tour order
cancellation made less than 24 hours in advance of the scheduled shoot
will incur a $25.00 fee. Any virtual tour order cancellation must be made
through the Virtual Tour program coordinator or by contacting the
Showcase Imaging customer service department at (800) 717-8193
between 9:00 a.m. and 6:00 p.m. PST, Monday through Friday.
Either the client,
an authorized representative appointed by the client, or the homeowner
must attend the shoot. If the photographer arrives at the property and
the designated person is not in attendance by the appointed time, a $35.00
no-show fee will be charged. If the designated person is unable to attend
the shoot, and the photographer is granted permission to enter the property,
the decision to complete the shoot will be at the photographer's sole
discretion. If the photographer elects not to shoot the property, this
decision will be binding and has been made based on safety and liability
concerns. The $35.00 no-show fee will apply in this case. The appointment
may be rescheduled for a later date, but a reschedule fee of $25.00 will
also apply.
To reschedule a virtual
tour shoot, contact the Virtual Tour program coordinator, your Showcase Imaging photographer, or the Showcase Imaging
customer service department at (800) 717-8193 between 9:00 a.m. and 6:00
p.m. PST, Monday through Friday, no less than 24 hours in advance of the
original appointment. If the tour cannot be rescheduled at that time,
the order will be canceled and a $10.00 processing fee will apply. If
you reschedule within 24 hours of the original appointment, a $25.00 rescheduling
fee will be charged.
If the appearance
of any photograph is unsatisfactory, Showcase Imaging
will review it to determine whether a retake is necessary and who will
incur the expense of the retake. Showcase Imaging reserves
the right to have the final decision on such retake requests. Retakes
based on issues other than photo quality are subject to an additional
$35.00 fee if the client was not present at the original shoot. Retakes
necessary due to quality issues clearly resulting from incorrect camera
settings will be retaken at no additional cost. If the client does not
personally attend the shoot, this will prevent client’s ability
to provide artistic input and will void the right to request retakes for
reasons other than quality issues at no additional charge.
Because of safety
and liability issues, scheduled shoots may be delayed or rescheduled due
to inclement weather at the photographer’s sole discretion. If the
shoot is unable to be rescheduled, there will be no charge for the cancellation. |
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Have
more questions?
Please give us a call
at (800) 717-8193 and we'll be more than happy to help you with any questions
you may have.
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